Forgot Username?

With so many accounts and passwords to manage in our digital lives, forgetting a username happens to the best of us. If you’re trying to log in to MyLGHealth and can’t remember your username, don’t panic—you’re not alone, and the recovery process is simple and secure.

In this guide, we’ll walk you through exactly what to do if you’ve forgotten your MyLGHealth username, how to reset it, and what steps you can take to prevent login troubles in the future.

Official Recover Username? Give Comment

What Is MyLGHealth?

If you’re new to the platform, MyLGHealth is Lancaster General Health’s secure online patient portal. It gives you 24/7 access to your health information—like test results, prescriptions, appointment scheduling, provider messaging, and more—all from your computer or mobile device.

Your username is a key part of logging into this account, so if you’ve misplaced or forgotten it, regaining access quickly is essential.

Common Reasons You Might Forget Your Username

It’s easy to forget your MyLGHealth username, especially if:

  • You haven’t logged in for a while
  • You created your account during a visit but never used it again
  • You mix it up with usernames from other platforms
  • You typed it incorrectly when registering

Whatever the reason, MyLGHealth makes it easy to retrieve your username securely.

Step-by-Step Guide: How to Recover Your MyLGHealth Username

If you’re stuck on the login screen and unsure what your username is, follow these simple steps:

1. Go to the Official MyLGHealth Login Page

Visit www.MyLGHealth.org in your browser. Under the login form, you’ll see the link that says “Forgot Username?”—click on that to begin.

2. Enter Required Information

You’ll be asked to provide some details to verify your identity, such as:

  • Your First and Last Name
  • Date of Birth
  • ZIP Code
  • Possibly your email address associated with the account

This helps ensure the username is sent to the rightful account holder.

3. Check Your Email or Text Messages

Once submitted, MyLGHealth will send your username to the email address or phone number on file. This usually arrives within a few minutes. Make sure to check your spam or junk folder if you don’t see it right away.

4. Return to Login and Sign In

After recovering your username, go back to the main login screen and enter it along with your password. If you’ve also forgotten your password, you can use the “Forgot Password?” link to reset that too.

What If You No Longer Have Access to Your Email or Phone?

If you can’t access the email or phone number you used when registering, the recovery process becomes a bit more manual—but it’s still doable.

Here’s what you can do:

Call the MyLGHealth Help Desk

Reach out to the support team directly. They can help verify your identity and assist in recovering your account.

Support Tip: Have the following information ready:

  • Full legal name
  • Date of birth
  • Any past usernames you remember
  • Last known email or phone number associated with your account

Visit a Lancaster General Health Facility

If you prefer face-to-face assistance or you’re already at a clinic for an appointment, you can ask the front desk staff or visit the Patient Services department. Bring a valid photo ID to verify your identity.

Protecting Your Username in the Future

Once you’ve recovered your username, you’ll want to avoid losing track of it again. Here are some helpful tips:

  • Write It Down (Securely): Keep your username stored in a safe place—like a password manager app or a secure physical notebook that only you can access.
  • Enable Biometric Login: If you’re using the MyChart mobile app (which powers MyLGHealth), you can set up Face ID or Fingerprint Login so you won’t have to remember your username and password each time.
  • Update Contact Info in Your Account: Make sure your current email and phone number are up-to-date in your MyLGHealth settings. This makes future recovery much easier.
  • Log In Regularly: The more often you use the platform, the more familiar your credentials will become. Consider logging in at least once every few weeks to stay connected to your healthcare.

When to Contact Support

While the self-recovery tools usually work well, there are times when reaching out for help is the best option:

  • You’ve tried the username recovery and didn’t receive an email or text
  • You suspect your account has been locked or compromised
  • You need help updating old contact information
  • You’re having trouble navigating the website or app

The MyLGHealth Help Desk is trained to handle all types of login issues and will work with you to get your access restored quickly and safely.

Conclusion

Your MyLGHealth account is a powerful tool for staying informed and in control of your health. If you’ve forgotten your username, don’t stress—there are simple, secure ways to recover it, either online, over the phone, or in person.

Whether you’re checking in on lab results, messaging your care team, or scheduling your next appointment, MyLGHealth is designed to keep you connected. And now that you’ve got your username back, you’re just a click away from taking charge of your care again.