Managing your health has never been more convenient! MyLGHealth offers a secure and easy-to-use online portal that allows patients to access and manage their healthcare information anytime, from anywhere. Whether you’re checking test results, messaging your provider, scheduling appointments, or viewing your medical history, MyLGHealth keeps you connected to your care—when and where you need it.
Designed to put you in control, MyLGHealth helps you stay on top of your health with just a few clicks.
Whether you’re a long-time patient or new to the system, this FAQ is here to guide you through everything MyLGHealth has to offer.
From accessing test results and managing appointments to communicating with your care team, this resource will help you make the most of your MyLGHealth account and ensure a smoother, more informed healthcare experience.
MyLGHealth FAQs
Here’s a comprehensive, human-friendly guide to MyLGHealth Frequently Asked Questions (FAQs)—designed to help you navigate the portal with confidence.
What Is MyLGHealth?
MyLGHealth is a secure online patient portal provided by Penn Medicine Lancaster General Health. It allows you to access your medical records, communicate with your healthcare providers, schedule appointments, view test results, and manage your bills—all from the comfort of your home.
Who Can Sign Up for MyLGHealth?
Any current patient of Penn Medicine Lancaster General Health is eligible to sign up for MyLGHealth. You can request an activation code online, during a visit to your doctor’s office, or by contacting MyLGHealth Customer Support at (717) 544-2860.
Is There a Fee to Use MyLGHealth?
No, MyLGHealth is a free service offered to patients of Penn Medicine Lancaster General Health.
How Do I Access My Billing Information?
You can view your billing information by logging into your MyLGHealth account and navigating to the Billing Summary section. Here, you’ll find details about your billing information for a given account, payment options, amount due, and past billing statements.
What Forms of Payment Are Accepted Through MyLGHealth?
MyLGHealth accepts all major credit cards, including Visa®, MasterCard®, American Express®, and Discover Card®. You can also link your bank account to allow for direct withdrawals.
Is My Payment Information Secure?
Yes, all payments made through MyLGHealth are processed via InstaMed, a secure third-party payment network. Penn Medicine Lancaster General Health does not store your credit card information.
Can I Set Up a Payment Plan?
Yes, if you have a balance due of at least $25.00, you can set up a payment plan through MyLGHealth. Log in to your account, go to the Billing Summary, and click on the ‘Set up payment plan’ button to begin. For assistance, contact Billing Office Customer Support at 800-647-4419.
Can I Cancel an Online Payment?
If you made an error when making a payment, please contact Billing Office Customer Support at 800-647-4419 for assistance.
Does Penn Medicine Lancaster General Health Offer Paperless Billing?
Yes, you can enroll in paperless billing by visiting your Billing Summary in MyLGHealth and clicking on the banner at the top of the page to enroll your accounts for paperless statements.
How Do I Update My Insurance Information?
You can update your insurance information by navigating to the “Insurance Summary” from the Menu, editing your insurance information while self-scheduling an appointment, or during the Insurance step in eCheck-In. You’ll need the payer (insurance company) name and your ID number. If you’re not the policyholder, you’ll also need the policyholder’s first and last name.
How Do I View My Test Results?
Test results are available in MyLGHealth as soon as they are released by your healthcare provider. If you have questions about a test result, it’s best to contact your provider directly.
Can I Communicate with My Provider Through MyLGHealth?
Yes, you can send secure messages to your healthcare providers through MyLGHealth. This feature allows you to ask non-urgent medical questions, request prescription renewals, and more.
What Is eCheck-In?
eCheck-In is a feature that allows you to update your personal information, medications, allergies, and more before your appointment. This helps streamline the check-in process when you arrive at the clinic.
What Is Mobile Arrival?
Mobile Arrival is a feature that allows you to notify the clinic when you arrive for your appointment using your mobile device. This helps reduce wait times and improves the check-in process.
How Do I Reset My Password or Recover My Username?
If you’ve forgotten your password or username, you can use the “Forgot Password?” or “Forgot Username?” links on the MyLGHealth login page. Follow the on-screen instructions to reset your password or recover your username.
What Is Proxy Access?
Proxy access allows a parent, guardian, or caregiver to access a patient’s MyLGHealth account. This is especially useful for managing the healthcare of children or dependent adults. To set up proxy access, you’ll need to complete the appropriate forms and submit them as directed.
How Do I Obtain a Copy of My Medical Record?
You can request a full copy of your medical record through MyLGHealth or by contacting the Health Information Management department. They will provide you with the necessary forms and instructions to obtain your records.
What If I Need Help with MyLGHealth?
If you need assistance with MyLGHealth, you can contact MyLGHealth Customer Support at (717) 544-2860. They can help with technical issues, account access, and other questions you may have.
By understanding and utilizing the features of MyLGHealth, you can take a more active role in managing your healthcare. If you have further questions or need assistance, don’t hesitate to reach out to MyLGHealth Customer Support.
Can I access MyLGHealth on my phone?
Yes, you can download the MyChart app (available on iOS and Android) and select Lancaster General Health as your provider to access MyLGHealth on your mobile device.
Is my information on MyLGHealth secure?
Yes, MyLGHealth uses advanced encryption and security measures to protect your personal and medical information. It complies with HIPAA privacy standards.
Can I manage a family member’s health through MyLGHealth?
Yes, through proxy access, you can manage the health information of children, elderly parents, or others who have granted you permission.
How do I request a prescription refill on MyLGHealth?
Log into your account, go to the “Medications” section, and click on the prescription you’d like to refill. You’ll be notified when the request is processed.
What if I see incorrect information in my medical record?
You can contact your provider directly through secure messaging or call their office to request a correction.
Can I upload documents or forms to MyLGHealth?
Currently, MyLGHealth doesn’t support direct uploads by patients, but you can bring documents to your next appointment or contact your provider for guidance.
What browsers work best with MyLGHealth?
MyLGHealth works best with the latest versions of Chrome, Firefox, Safari, and Edge. It’s a good idea to keep your browser updated for security and performance.
How soon can I see notes from my doctor visit?
In most cases, visit notes are available shortly after your appointment, once your provider has finalized them.
Can I cancel or reschedule appointments in MyLGHealth?
Yes, you can view upcoming appointments and cancel or reschedule most visits directly through the portal.
Conclusion
MyLGHealth empowers patients within the Penn Medicine Lancaster General Health network to take an active role in managing their healthcare with confidence and convenience.
From scheduling appointments and viewing test results to securely messaging your care team and managing prescriptions, MyLGHealth provides a reliable and secure online environment tailored to your health journey. While features may differ slightly depending on your provider or location within the LG Health system, the core tools are designed to put control in your hands.
To get the most out of your experience, explore all available features and don’t hesitate to reach out to Lancaster General Health support if you need help with your account or services available to you.
Take control of your care—MyLGHealth is here to make your healthcare simpler and more connected.